Kea AI - Voice AI Ordering and Phone Answering for Restaurants
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Kea AI Brief Overview
Kea AI is a restaurant-focused Voice AI (and now Text AI) designed to answer incoming calls, take accurate food orders, and handle common customer questions without needing a human to pick up the phone. Instead of acting like a generic chatbot, Kea is built around how restaurants actually operate: it follows your real menu, supports modifiers and special instructions, and can push orders directly into your restaurant’s point-of-sale (POS) system so tickets flow to the kitchen like normal.
Kea is positioned as a “never-miss-a-call” solution for restaurants that lose revenue when calls go unanswered during rushes. Beyond ordering, it can also help with FAQs (hours, allergens, delivery range, policies), call handling during peak volume (including multiple simultaneous callers), and operational visibility through reporting. Kea also promotes a bridge between voice and texting so guests can order, ask questions, or pay via a two-way text experience.
Simple How-to-Use
- Create an account in the Kea portal and add your restaurant location details (hours, address, and other basics).
- Connect your POS/menu (or set up a Kea-managed menu) so the AI can recognize items, sizes, modifiers, and pricing structure.
- Customize the experience by adding FAQs, updating greetings, and setting brand tone so responses match how your team speaks.
- Configure ordering and payments (optional): choose whether guests pay on arrival, pay immediately, or only pre-pay above a certain order total.
- Test before going live using Kea’s “Test AI” tools to simulate real calls and confirm ordering flows correctly.
- Forward your phone line to your dedicated Kea number so the AI can start answering real guest calls (and texts, if enabled).
Key Features and Functions
- Voice AI ordering that routes orders into your POS and on to the kitchen.
- POS integrations (Kea highlights integrations such as Toast, Square, Clover, and Olo, among others).
- Menu-grounded ordering assistance designed to reduce “made-up” items and keep orders aligned with what you actually serve.
- 24/7 call answering with support for handling more than one caller at a time.
- Dynamic FAQs at brand and location level (great for store hours, holiday hours, allergens, delivery rules, and policy questions).
- Payments and checkout options including Apple Pay and Google Pay support via Kea Pay (where available and enabled).
- Reporting and trends to help you see call volume, customer questions, and potential missed revenue.
- Text AI option that brings ordering, questions, and payment into a two-way SMS conversation.
Kea AI Pricing
Kea AI publicly lists a flat $450/month plan (also described as $15/day) with no per-order costs, no hidden fees, and unlimited calls. It also notes custom pricing for larger multi-location operators (e.g., 20+ locations).
If you enable Kea Pay for payment collection, Kea’s support documentation describes a payment processing fee of 2.9% + $0.30 per transaction (passed through based on their payment provider rate). Restaurants that prefer to process payments through their own POS can typically use pay-on-arrival settings instead.
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