Insight7 - AI Tool For Interview Analysis & Market Research
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Insight7 Overview
Insight7 is an AI-powered platform designed to turn qualitative conversations and documents into clear, actionable insights. Instead of manually reviewing customer interviews, sales calls, support calls, surveys, or feedback documents, you can upload files (audio, video, or text) and have Insight7 transcribe and analyze them for themes, sentiment, key quotes, and recurring patterns.
It’s positioned for teams that rely on conversations to make decisions—research and insights teams, sales/CX teams, and QA/coaching teams—because it combines “what customers are saying” (Voice of Customer) with evaluation and performance workflows (call scoring, keyword tracking, compliance checks, coaching).
How to Use
- Create an account and start a workspace (Insight7 offers an option to start analyzing for free).
- Import or upload your data: add interview recordings, call recordings, or text files, or pull files from supported integrations (where available).
- Choose your workflow based on the goal:
- Extract insights (themes, pain points, sentiment, quotes)
- Evaluate calls (QA/compliance/performance scoring)
- Coaching & training (AI roleplays and feedback)
- Apply a template or evaluation criteria to standardize what the AI looks for (useful for repeatable QA and research).
- Review outputs like dashboards, reports, scorecards, and visual maps (e.g., journey maps).
- Share or export results (for stakeholders, coaching, or documentation), and repeat the process as new calls and feedback come in.
Insight7 Key Features and Functions
- Upload & transcription at scale: Bulk upload and support for common text, audio, and video formats, with multilingual transcription and optional custom vocabulary support.
- Automated insight extraction: Detect themes, sentiment, and trends; pull key quotes; compare insights across multiple files using structured analysis views; and use an AI assistant experience to query your dataset.
- Call evaluation (QA, compliance, performance): Generate scorecards, track keywords/phrases, and quickly flag quality or compliance gaps across a larger volume of calls than manual sampling allows.
- Visualization and reporting: Build dashboards and generate shareable assets like reports, charts, mind maps, and journey maps to communicate findings clearly.
- Coaching & training workflows: Scenario-based AI roleplays with instant feedback to reinforce playbooks, scripts, and communication standards.
- Integrations and API options: Connect with common storage/content sources and support analysis/evaluation workflows via API in higher-scale deployments.
Pricing
Insight7 includes a free plan with basic access (no credit card required). Paid tiers are billed either monthly or annually (annual pricing is presented as “2 months off”):
- Starter: $19/month (or $190/year, shown as $16/month equivalent)
Includes 1 user, 10 call/transcript analyses, 1 project analysis, English transcription, basic dashboards, and live chat. - Pro: $99/month (or $990/year, shown as $83/month equivalent)
Includes 1 user, 50 analyses, 4 project analyses, 60+ language transcription, reports & scorecards, and evaluation templates. - Business: $299/month (or $2,990/year, shown as $250/month equivalent)
Includes 3 users, 200 analyses, 10 project analyses, advanced dashboards, alerts, automations, and PII/PHI redaction (plus more admin-ready features). - Enterprise: Contact us
Designed for larger-scale usage with unlimited users/analyses, additional governance, and enterprise capabilities (including API-oriented options).
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