Chatbase - Build AI Customer Support Agents Fast
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Chatbase Brief overview
Chatbase lets you create customer‑facing AI agents (chatbots) trained on your own content, connect them to tools and data, deploy them on your website or messaging channels, and review performance with built‑in analytics. It supports human handoff and offers enterprise‑grade security (SOC 2 Type II, GDPR).
How to use
- Create an agent: Sign up, click New AI Agent, and pick training sources (files, website URLs, raw text, Notion, Q&A). Train and test in the Playground.
- Tune & compare: Adjust model, instructions, temperature; use the Compare feature to choose the best model.
- Deploy: Copy the JavaScript embed code and paste it into your site, or use native integrations (e.g., WordPress, WhatsApp).
- Extend: Add AI Actions (e.g., Stripe billing lookups, Calendly bookings, Slack alerts, web search, lead capture).
Key features & functions
- Train on your data: Upload documents, crawl your site, paste text, or connect Notion/Q&A to ground answers in your content.
- Deploy everywhere: Website widget/iframe plus integrations for WordPress, Shopify, WhatsApp, Slack, Zendesk, and more.
- AI Actions & automation: Prebuilt and custom actions to fetch data and perform tasks (Stripe invoices/subscriptions, Calendly/Cal.com scheduling, Slack messages, lead capture, web search).
- Analytics & optimization: Conversation analytics and reporting to monitor performance and improve responses.
- Human handoff: Route complex issues to human agents when needed.
- Security & identity: SOC 2 Type II, GDPR, encryption in transit/at rest; identity verification and contact management for personalized answers.
- Developer options: JavaScript embed, event listeners, custom actions, REST API.
- Multilingual & omnichannel: Real‑time language detection and translation (80+ languages); works across web, Slack, WhatsApp, Messenger.
Chatbase Pricing
Add‑ons (optional): Auto‑recharge credits ($14/1,000), extra agents ($7/mo), custom domains ($59/mo), extra message credits ($12/1,000/mo), remove “Powered by Chatbase” ($39/mo).
Free — $0/mo: 100 message credits/month, 1 agent, 1 action/agent, 400 KB training, 1 seat, API & integrations; agents deleted after 14 days of inactivity.
Hobby — $40/mo: 2,000 message credits/month, 1 agent, 5 actions/agent, 40 MB training, unlimited links, basic analytics.
Standard — $150/mo: 12,000 message credits/month, 2 agents, 10 actions/agent, 3 seats.
Pro — $500/mo: 40,000 message credits/month, 3 agents, 15 actions/agent, 5+ seats, advanced analytics.
Enterprise — Contact sales: Higher limits, priority support, SLAs, CSM.
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